Refund and ~

Returns Policy

Refund & Returns Policy

Aeroz ki Dukan

At Aeroz ki Dukan, we value your trust and aim to deliver quality products with a smooth shopping experience. This Refund & Returns Policy explains the conditions under which products can be returned and refunds can be processed.

Please read this policy carefully before making a purchase.

1. Eligibility for Returns

Returns are accepted only if the following conditions are met:

  • The product is unused, unwashed, and in its original condition

  • Original packaging, tags, seals, and accessories are intact

  • The return request is made within the specified time frame

  • Proof of purchase (order number / receipt) is provided

2. Product-Specific Return Policy

2.1 Perfumes

Due to hygiene, safety, and quality reasons, perfumes are non-returnable and non-refundable once opened or used.

However, returns or refunds may be approved in the following cases:

  • Wrong perfume delivered

  • Product arrived damaged, leaked, or broken

  • Expired or defective product

Important Conditions:

  • The perfume must be unused and unopened

  • Request must be raised within 48 hours of delivery

  • An unboxing video or clear photos may be required for verification

2.2 Wallets

Wallets are eligible for return or exchange under these conditions:

  • Product is unused and in original condition

  • Return request is submitted within 3–5 days of delivery

Wallet returns may be accepted for:

  • Manufacturing defects

  • Wrong item delivered

  • Size, color, or design mismatch (if applicable)

3. Items Not Eligible for Return or Refund

The following items cannot be returned or refunded:

  • Opened or used perfumes

  • Products damaged due to customer misuse

  • Items returned without original packaging

  • Products purchased during sales, discounts, or promotions (unless damaged or incorrect)

  • Customized or special-order items

4. Return Request Process

To request a return:

  1. Contact our customer support with your order number

  2. Provide photos or videos of the product if requested

  3. Our team will review your request within 24–48 hours

  4. If approved, you will receive return instructions

⚠️ Products sent back without approval may not be accepted.

5. Refund Policy

5.1 Refund Approval

  • Refunds are processed only after the returned item is received and inspected

  • If the product passes quality checks, the refund will be approved

5.2 Refund Timeline

  • Refunds are processed within 7–10 business days after approval

  • Delays may occur due to banking or payment gateway processing times

5.3 Refund Method

Refunds will be issued through:

  • Original payment method (for prepaid orders)

  • Bank transfer or store credit (if applicable)

Note: Shipping and handling charges are non-refundable, except in cases where the error is from our side.

6. Exchanges

  • Exchanges are subject to product availability

  • If the requested item is unavailable, a refund or store credit may be offered

  • Exchange shipping charges may apply

7. Damaged, Defective, or Incorrect Orders

If you receive a damaged, defective, or incorrect item:

  • Inform us within 48 hours of delivery

  • Share clear photos or an unboxing video

  • We will arrange a replacement or refund at no additional cost

8. Cash on Delivery (COD) Orders

  • COD orders are eligible for returns only if they meet the policy conditions

  • Refunds for COD orders may be issued as store credit or bank transfer

9. Policy Updates

Aeroz ki Dukan reserves the right to update or modify this Refund & Returns Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.

10. Contact Us

For any questions or assistance regarding refunds or returns, please contact us through our Contact Us page.

Store Name: Aeroz ki Dukan
Support Response Time: 24–48 hours