Return ~

& Cancelation

Return & Cancellation Policy

Aeroz ki Dukan

At Aeroz ki Dukan, customer satisfaction is our top priority. We take pride in offering high-quality perfumes and wallets, and we aim to ensure a smooth and transparent shopping experience. Please read our Return & Cancellation Policy carefully before placing an order.

1. Order Cancellation Policy

1.1 Cancellation Before Shipment

Customers may request to cancel their order before it has been shipped.

  • Cancellation requests must be made as soon as possible by contacting our customer support.

  • Once the order is successfully canceled, a full refund will be processed.

  • Refunds will be issued to the original payment method used at checkout.

1.2 Cancellation After Shipment

  • Orders cannot be canceled once they have been shipped.

  • If you no longer wish to keep the product after delivery, you may refer to our Return Policy (subject to eligibility).

2. Return Policy

Due to the nature of our products, returns are handled with strict quality and hygiene standards.

2.1 Perfumes (Non-Returnable in Most Cases)

Perfumes are non-returnable and non-exchangeable once opened or used due to hygiene and safety reasons.

Returns for perfumes are only accepted in the following cases:

  • The wrong product was delivered

  • The product arrived damaged or leaked

  • The product is defective or expired

Conditions:

  • The perfume must be unused, unopened, and in its original packaging

  • Return request must be raised within 48 hours of delivery

  • Unboxing video or clear photos may be required for verification

2.2 Wallets (Returnable Under Conditions)

Wallets can be returned or exchanged if they meet the following criteria:

  • The product is unused and in original condition

  • All tags, packaging, and accessories are intact

  • Return request is submitted within 3–5 days of delivery

Returns may be accepted for:

  • Manufacturing defects

  • Incorrect product received

  • Size or color mismatch (if applicable)

3. Items Not Eligible for Return

The following items are not eligible for return or refund:

  • Used or opened perfumes

  • Products damaged due to customer mishandling

  • Items returned without original packaging

  • Discounted or clearance sale items (unless damaged or defective)

4. Return Process

To initiate a return:

  1. Contact our customer support with your order number

  2. Share clear images or videos of the product (if requested)

  3. Once approved, you will receive return instructions

  4. Ship the product back as per the given guidelines

Returns sent without prior approval may not be accepted.

5. Refund Policy

  • After receiving and inspecting the returned product, refunds will be processed within 7–10 business days

  • Refunds will be issued via:

    • Original payment method (online payments)

    • Store credit or bank transfer (if applicable)

Note: Shipping charges are non-refundable, unless the return is due to our error.

6. Exchange Policy

  • Exchanges are subject to product availability

  • If the requested replacement is unavailable, a refund or store credit may be offered

  • Exchange shipping costs may apply

7. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery

  • Provide unboxing video or images as proof

  • We will arrange a replacement or refund at no extra cost

8. Contact & Support

For any questions regarding returns or cancellations, please contact us:

Store Name: Aeroz ki Dukan
Customer Support: Available via Contact Us page / WhatsApp / Email
Response Time: 24–48 hours

Final Note

By placing an order on Aeroz ki Dukan, you agree to this Return & Cancellation Policy. We reserve the right to update or modify this policy at any time without prior notice.